1. General
These Terms of Service ("Terms") govern every commission, order, and interaction carried out through FWL Studios ("FWL", "we", "us", or "our"), a Minecraft-focused service team operating under the laws of the Republic of Serbia.
By opening a ticket, placing an order, or otherwise engaging one of our freelancers, you ("the Client", "you") confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any part of these Terms, we will decline to provide the requested service.
We may update these Terms at any time, with or without prior notice. It is your responsibility to review them periodically. Continued use of our services after an update constitutes acceptance of the revised Terms.
2. Definitions
- Client: Any individual or entity that opens a ticket or places an order with FWL Studios.
- Freelancer: An independent contractor engaged by FWL Studios to deliver a commissioned service, such as building, development, or design.
- Management: FWL Studios staff members responsible for overseeing tickets, approving refunds, and enforcing these Terms.
- Services: Any digital good, build, plugin, bot, graphic, or other work commissioned through FWL Studios.
- Commission: The specific project, together with its agreed price, scope, and deadline, undertaken by a Freelancer for a Client.
- Platform: The FWL Studios Discord server, through which commissions are opened, discussed, and delivered.
3. Nature of Our Services
All goods and services offered through FWL Studios are digital. Once a ticket has been marked as complete, FWL Studios cannot be held responsible for subsequent loss, corruption, or damage to a delivered product or to the system, server, or account on which it is used.
Pre-made goods are sold as-is. Alterations to pre-made products are at the discretion of the Freelancer who created them and may incur additional charges.
Management may pause, reassign, or cancel a commission when necessary to protect the Platform, the safety of Freelancers, or compliance with these Terms. Where a Client requires a Freelancer to sign a Non-Disclosure Agreement (NDA), this must be raised with Management before work begins so an appropriately qualified Freelancer can be assigned.
4. Payment Terms & Accepted Methods
Payment methods are subject to regional availability and the nature of the commission.
- Wise
- PayPal (Goods & Services only; Friends & Family payments will be refused)
- Bank wire transfer
- Payoneer
- Cryptocurrency, when agreed with Management on a per-commission basis
5. Deadlines & Delays
A commission deadline begins only after the required upfront payment has been received in full. If that payment is delayed, the original deadline will be extended by an equivalent number of days.
If a Freelancer misses an agreed deadline without a valid reason, the Client may qualify for a partial refund under Section 8. Delays caused by the Client, including slow responses, late payments, or unclear requirements, do not entitle the Client to a refund.
6. Revisions & Change of Scope
A reasonable number of revisions may be included, as agreed with the assigned Freelancer at the outset.
Requests that expand the original scope, rather than correct a defect against the agreed brief, are treated as change orders and may incur additional charges.
Clients should provide as much detail as possible before work begins. Scope, deliverables, pricing, and deadlines should be clearly agreed and, where practical, confirmed in writing in the ticket.
7. Unsatisfactory Work
If a Client is dissatisfied with a delivered product, the assigned Freelancer will make reasonable efforts to bring it in line with the standard agreed in the original brief.
If remedial work does not resolve the issue, Management may issue a partial refund at its discretion in accordance with Section 8.
8. Refund Policy
Because our products and services are digital, refunds are available only in limited circumstances. Approved refunds are calculated against the base commission price and exclude processing or transaction fees already incurred.
- Missed deadline: 5% of the commission price per day late for up to seven days, then 10% per day thereafter, subject to a maximum refund of 75%.
- Unsatisfactory product: Up to 15% at Management's discretion where remedial work under Section 7 does not resolve the issue.
- Discretionary refund: Management may approve a refund of any percentage it considers fair in the circumstances.
9. Communication & Language
All commission-related communication must take place within the FWL Studios Discord server so Management can oversee each ticket. Agreements made outside the Platform, including direct messages, are not covered by these Terms, and FWL Studios accepts no responsibility for disputes arising from them.
For voice calls, the Client and Freelancer must agree in advance whether the call will be recorded. FWL Studios will not arbitrate disputes over what was said during an unrecorded call. Ticket communications should be conducted in English for record-keeping purposes.
10. Disputes
Clients should first raise disagreements with the assigned Freelancer and, if unresolved, escalate them to Management within the relevant ticket. Management will review the ticket transcript and evidence before reaching a decision. Both parties agree to attempt to resolve disputes informally and in good faith before pursuing external or legal remedies.
These Terms are governed by the laws of the Republic of Serbia, subject to the exclusive jurisdiction of its competent courts, except where applicable consumer-protection law provides otherwise.
11. Intellectual Property & Portfolio Use
Unless otherwise agreed in advance with Management, completed work may not be resold, redistributed, or claimed as the Client's own creation without FWL Studios' express written permission. Unauthorized resale may result in appropriate action.
Unless specifically agreed otherwise, FWL Studios may showcase completed commissions in its portfolio and promotional materials. A Client's name and identifying information will not be disclosed in such materials without separate permission.
Ideas, suggestions, and feedback submitted in connection with a commission may be used by FWL Studios without compensation or attribution.
12. Product Support & File Retention
Completed commissions include 30 days of support for issues directly caused by the original work. Issues arising from unrelated plugins, mods, bots, or third-party changes after delivery are excluded.
Support requested after the 30-day period is at the Freelancer's discretion and may be chargeable.
Clients are responsible for downloading and backing up all commission files. Freelancers are not obligated to retain copies beyond the support period, and FWL Studios accepts no liability for files lost after that period.
13. Conduct on Live Servers
Where a commission requires access to a Client's live server, Freelancers must take reasonable care of the environment, and Clients should grant only the access necessary to complete the agreed work.
FWL Studios is not liable for pre-existing server issues or damage arising from Client-supplied credentials, plugins, or infrastructure.
14. Privacy
Personal information provided for invoicing, including full names, email addresses, and payment details, is kept confidential and is not shared outside FWL Studios Management, subject to disclosures necessary to process payments or comply with applicable law.
Tickets are automatically logged as transcripts when closed. These transcripts are used to protect Clients and Freelancers and are accessible only to Management.
Further details about the handling of personal information are provided in our Privacy Policy.
15. Limitation of Liability
To the maximum extent permitted by applicable law, FWL Studios and its Freelancers shall not be liable for indirect, incidental, special, or consequential damages, including loss of data, loss of profit, or business interruption, arising from the use of or inability to use our products or services.
Where liability cannot be excluded under applicable law, total liability in connection with a commission is limited to the amount actually paid by the Client for that commission.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless FWL Studios, its Management, and its Freelancers from claims, damages, or expenses, including reasonable legal fees, arising from your use of our services, violation of these Terms, or infringement of a third party's rights.
17. Freelancer Recommendations
Freelancers may recommend third-party products or services during a commission, including hosting providers and pre-made plugins. Such recommendations reflect the Freelancer's own opinion and are not endorsed by FWL Studios unless the third party is an official Partner.
Affiliate links and discount codes shared by Freelancers are optional for Clients to use.
18. Amendments to These Terms
FWL Studios may revise these Terms at its discretion. Material changes will be communicated through the Platform where reasonably practicable. Continued use of our services after a revision takes effect constitutes acceptance of the updated Terms. If you disagree with an update, you should discontinue using our services.
19. Contact Us
For questions about these Terms or to raise a Notice of Dispute, contact us through our Discord server or email.
FWL Studios operates under the laws of the Republic of Serbia.
- Discord: discord.com/fwlstudios
- Email: fewwantleads@gmail.com
